Research on Effective Communication †Free Samples to Students

Question: Discuss about the Research on Effective Communication. Answer: Introduction This paper intends to discuss some of the problems I have had in identifying my flaws when it comes to my professional life, and how that has negatively impacted the growth of my career. Most of the problems portrayed by employees at their workplace also reflect in their personal lives (Nicholls 2014, pp. 34). Therefore, addressing some of the weaknesses, I have at the office will also help in improving my life outside the office. Part of working harmoniously with the colleagues or serving the clients to their satisfaction is being able to recognize my faults and accepting correction whenever I go wrong. In this paper, I will come up with a SMART strategy to aid me in dealing with my weaknesses to improve my performance as a secretary. During the summer break, I got an opportunity to intern as a secretary in a law firm at Mumbai. I handled many clients each day and as the days passed the stress built up. Most of the clients got on my nerves, and I ended up getting angry very fast. The first weakness I recognized was the fact that I had a short temper. I would constantly yell at the stubborn clients or just leave them unattended. The manager frequently called me into the office and warned me against the behavior saying it is rude and by doing that I risked the success of the firm. The second weakness I had was that of favoritism. My colleagues reminded me that all the clients are equal and none of them should get better service than the other. These two weaknesses cost me dearly since when the manager wanted to select interns to return to the firm next summer my name was not on the list. Even when it came to retreats and attending workshops, I was never chosen to represent the organization. The Johari Window refers to a four-sectioned model utilized by people to know who they are and understand how they relate to others (Saxena 2015, pp.134). For this model to work two types of participants are required that is; a subject and his or her peers (Saxena 2015, pp.135). The peers along with the subject decide on five or six adjectives that they think best describe the person in question. The first section of the Johari Window includes some of the attributes mentioned by both the subject and the peers (Tran 2016, pp.405). I only got three matching adjectives in this first section which were dependable, independent and able. The second part is the blind self which includes traits observed by others but not the subject (Saxena 2015, pp.137). My peers thought I was sophisticated and proud. The third quadrant entails attributes that are neither known by others nor the subject. The last section of the Johari window includes the traits that are unknown to others but known to the su bject. Regardless of the comments given by my colleagues I knew I had virtues such as being helpful and bold. S.M.A.R.T represents steps of setting achievable goals (Foray 2014, pp.78). To deal with my weaknesses, I followed this five stepped strategy. S represents specific, and I set a specific goal to handle all clients with respect and treat them equally as well as being patient with them. M represents measurable (Loock, Staake, Thiesse, 2013, pp. 45). I evaluated of the outcomes and saw that the people were pleased by my service and some of them even a put good word for me in their organizations. A stands for attainable; therefore I set goals that were within reach. Fourthly, R represents relevant, in which case the goals I set were going to assist in me in becoming a better professional. The final letter T stands for time-based, and I two weeks to see whether there was any change in the feedbacks the clients gave about my service. Conclusion Accepting that people are different lightens the burden of having to get angry over the various behaviors portrayed by various people. Working in the office especially at the first desk a person deals with all types of personalities and a lot of endurance is required. An individuals personality can be influenced by three main factors which include; the situation they are in, the surrounding and heredity (Hrebiniak 2013, pp. 67). The way an individual relates to his or her family and friends will determine how they conduct themselves even before their seniors at the workplace. Other methods such as SWOT, Ability Model of Emotional intelligence are very useful when it comes to identification of personal weaknesses. Bibliography Foray, D., 2014. Smart specialisation: opportunities and challenges for regional innovation policy (Vol. 79). Routledge. Hrebiniak, L.G., 2013. Making strategy work: Leading effective execution and change. FT Press. Loock, C.M., Staake, T. and Thiesse, F., 2013. Motivating Energy-Efficient Behavior with Green Is: An Investigation of Goal Setting and the Role of Defaults. Mis Quarterly, 37(4). Nicholls, G., 2014. Professional development in higher education: New dimensions and directions. Routledge. Saxena, P., 2015. JOHARI WINDOW: An Effective Model for Improving Interpersonal Communication and Managerial Effectiveness. SIT Journal of Management, 5(2), pp.134-146. Tran, B., 2016. Communication: The Role of the Johari Window on. Handbook of Research on Effective Communication, Leadership, and Conflict Resolution, p.405.